We want you to be completely happy with your order. If for any reason you are not satisfied please contact us to discuss resolution. Most items will be exchanged or a store credit issued. Returns must be in the original packaging, unopened, and in the same condition as they were received, for a refund. An authorisation code is required and there is a 5% restocking fee. Special orders are not refundable; in special cases they may be exchanged for merchandise at 95% of their cost. Merchandise must be returned within 7 days of receipt of merchandise.
To avoid purchasing unwanted gifts, we suggest a personalized gift voucher. Please contact us for more details.
RETURNING MERCHANDISE BY MAIL
On the back of the packing slip enclosed with your order, please note the reason(s) for return, the authorisation code and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment and requirements above.)
Class fees, deposits and Magazines cannot be refunded, replaced or exchanged .
Please allow 10 to 14 days for the processing of your return.