Welcome

Customer Service

  • SHIPPING & DELIVERY

    Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.

    Estimated delivery time assumes orders are placed before 12:00 noon (GMT). Orders placed late on Friday or on Saturday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.  We endevour to process orders within 24 hours, and ship within 48 hours (excluding weekends).  Although the actual shipping costs are determined by weight the chart below will give an indication of what to expect.

     StandardPriorityOvernightInternational
      Package arrives 3 to 5 business days after processing if ordered by 12:00 noon (GMT). Package arrives 2 to 3 business days after processing if ordered by 12:00 noon (GMT). Package arrives the next business day if ordered before 12:00 noon (GMT). Order should arrive 3-9 business days after processing. Flat rate does not include duties and taxes.
    Merchandise Total *
    Up to £20 £1.50 £2.60 £6.95  
    £20.01—50.00 £1.75 £2.85 £7.75  
    £50.01—100.00 £2.25 £4.00 £8.95  
    Over £100.00 - £4.75 £12.00  
    *before VAT and any additional charges


  • RETURNS & REPLACEMENTS

    We want you to be completely happy with your order. If for any reason you are not satisfied please contact us to discuss resolution. Most items will be exchanged or a store credit issued. Returns must be in the original packaging, unopened, and in the same condition as they were received, for a refund.  An authorisation code is required and there is a 5% restocking fee.  Special orders are not refundable; in special cases they may be exchanged for merchandise at 95% of their cost. Merchandise must be returned within 7 days of receipt of merchandise.

    GIFTS
    To avoid purchasing unwanted gifts, we suggest a personalized gift voucher.  Please contact us for more details.

    RETURNING MERCHANDISE BY MAIL
    On the back of the packing slip enclosed with your order, please note the reason(s) for return, the authorisation code  and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment and requirements above.)

    OTHER ITEMS
    Class fees, deposits and Magazines cannot be refunded, replaced or exchanged .

    Please allow 10 to 14 days for the processing of your return.